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Return Policy

Tiptop Fashion (collectively referred to as "we/us" or "Company") Exchange Policy is as follows:

We only accept exchange request(s), no return(s) or refund(s)
Customers can make an exchange request within three days after receipt of item(s)
Exchange can be done by mail or in person
Customer is responsible for postage both ways and the potential risks, and must return the item(s) by mail within two days after making an exchange request
If mailing, please mark down the transaction number (if applicable) and the item(s) wish to be exchanged
Exchange is limit to item(s) with equal or higher (required to pay the difference) price value than the original item(s), or pay the difference to exchange one for two or more items
Discount(s) or special offer(s) will not apply to the price of the exchanged item(s)
Each transaction is eligible for exchange once only
Exchange only, no refund, ordered item(s) cannot be refunded or exchanged
We will notify once the item(s) is/are received
If the item(s) being exchanged has/have to be ordered, we will order the item(s) upon receipt of the original item(s)
We will handle the exchange as soon as possible, please kindly be patient
If we confirmed that the item(s) cannot be exchanged, the item(s) will be returned by mail (return postage paid by customer)

Exchange will not be accepted under the following conditions：

Item(s) has/have been stained with dirt, cosmetics, damaged intentionally, etc.
Item(s) has/have been worn and not in brand new state, including abrasion, non-original item(s) residual smells (for example: perfume, body odor, smoke, detergent, etc.)
Item(s) has/have been in contact with water or washed, missing accessories/parts, missing shoe box or packaging, tags/labels removed
Item(s) has/have been modified (for example: embroidered, altered, imprinted, etc.)
Exchange request is made beyond one day after receipt of item(s)

*The Exchange Policy serves to provide customers with worry-free shopping experience, please be considerate and do not abuse this policy*